Home Concierge FAQ
Clear arrangements begin with clear answers. Review how home care, approvals and individual requests work before planning your service.
FAQ
How do you handle non-emergency situations?
You remain in charge. We report non-emergency observations and act only with your approval. Your written instructions can identify the person authorized to approve purchases, appointments or follow-up when you are unavailable.
Is every home managed the same way?
Every home is unique. We agree on a property-specific checklist, accessible areas, visit frequency, household preferences and reporting contacts. A primary residence, vacation property and one of several homes may each need a different scope.
Can I request individual services instead of a membership?
Yes. Ask about an à la carte request, an arrival preparation or an hourly arrangement where available. We confirm the work, timing, minimums and costs before scheduling.
Do weekends and holidays cost extra?
Weekend and holiday requests may incur additional fees. Availability and any surcharge are confirmed before the request is accepted.
How do you handle an emergency?
Immediate danger should be directed to emergency services. If we observe or receive notice of an urgent issue, we contact the appropriate emergency service and owner contacts, then coordinate authorized access or follow-up within the agreed scope. We do not promise continuous monitoring or 24-hour response.
How do you protect privacy and discretion?
We limit the access and household information shared with providers to what is needed for the approved work. We agree on access instructions and communication contacts, and ask permission before sharing property photographs publicly.
Can you coordinate cleaning in my neighborhood?
Tell us your address, home size, requested cleaning and preferred dates. We discuss Newport Beach neighborhoods and nearby coastal Orange County communities, then confirm provider availability and travel arrangements for the property.
Are outside-provider fees included?
Purchases and independent service-provider charges are separate unless your written proposal includes them. You approve budgets, substitutions and bookings before we proceed.
Can you look after a dock or waterfront area?
Accessible waterfront observations can be included by agreement. We can report visible damage or debris, apparent marine or pest intrusion, lighting concerns and loose lines or unsecured equipment. Cleaning, line handling, repairs and technical assessments require an expressly approved scope and suitable providers.